Common problems

The most frequent problems, with a short solution and a link to the full explanation. If you don't find the answer, write to support: you'll find how at the bottom of the page.

#Writing in notebooks

#My finger doesn't write

By default only the pen writes, so a resting palm leaves no marks. Without an active pen, turn on Write with your fingers in the toolbar. More details

#The mouse doesn't write on a computer

With Keyboard and mouse, the mouse highlights and moves but doesn't write by hand. If you have a graphics tablet or a touch screen, change it in Settings → How you write.

#I erased something by mistake

Press Undo as many times as needed. If you've already closed the notebook, open its menu → Previous versions. More details

#I deleted a notebook

A deleted notebook can't be recovered from the app: you need a backup made beforehand. More details

#Lectures and transcription

#Recording stops with the screen off

The phone closes the app to save battery: Android Settings → Apps → Sfoglia → Battery → Unrestricted. More details

#Transcription is slow or the app closes

Turn on Use the lightweight model in Settings, Transcript section. With Pro you can use online transcription. More details

#I can't find a handwritten word

Handwriting search is off by default: turn it on in Settings → Search handwriting. More details

#Notifications and planner

#Notifications or reminders don't arrive

Check that Reminders and alerts is on in Settings and that Sfoglia's notifications are allowed on the device; on some Android phones also remove battery restrictions. More details

#How do I add my timetable without typing it all?

Import it from a PDF or a photo of the timetable. More details

#Pro and payments

#I paid but Pro isn't there

Tap Restore purchases with the same Google or Apple account you bought it with; with a Sfoglia account, sign in with the same email. More details

#How do I cancel Pro?

In the store, whenever you like: Settings → Manage subscription. Uninstalling the app doesn't cancel it. More details

#I've used up today's requests

They come back the next day; everything else keeps working. More details

#Changing devices and backups

#I changed phone: how do I move everything to the new one?

On the old one create a backup (or save it to Google Drive); on the new one install Sfoglia and restore it. More details

#I forgot the backup password

Backups protected with that password can't be opened: choose a new one for future backups. More details

#I want Pro and the planner on my tablet or computer too

Sign in with the same Sfoglia account on all your devices (up to 2 phones or tablets and 1 computer).

#Shared notebooks

#Other people's changes don't arrive

Check your connection and tap Sync now on the shared notebook page. More details

#The invite code doesn't work

Check you typed it correctly; each code is valid for 7 days, after that you need a new one. More details

#Contacting support

Write to support@tidycapy.com or, in the app, Settings → Report a problem: the email already includes the app version and the device. Tell us what you were doing and what happened; if you can, attach a screenshot.

Didn't find your answer? Write to support@tidycapy.com or, in the app, Settings → Report a problem: I'll reply as soon as I can.

Guide updated for version 0.9.32